Unified communication brings in features like unified messaging, which combines integrated voice, text messages, fax and email. It indicates that a user can send a message on one medium and receive it on another. In this aspect it is believed to decrease waiting times for messages and get rid of the dependency on specific devices or media.
As an instance you can receive a voicemail and open it either through a cell phone or e-mail. If the person who sent it is on the internet you can give a response immediately with a call, supposing that they accept phone calls. On the other hand it can be sent as a non real-time message which the receiver can have right to use through a selection of different media.
When choosing for an integrated communication solution, cost is a major concern as subsequently one can work out the return on investment. The financial plan of a business is influenced and in working out possible returns they find out what they will be getting for their money. This is the reason why researching these things are necessary. An added point to bear in mind might be that this communication solution is a tool that might lend a hand to improve productivity.